Problem Solving
Can you work under pressure?
What is your greatest strength?
What is your greatest weakness?
What have you done to correct your weaknesses?
Have you ever failed?
What is your biggest failure?
How do you handle failure?
How do you handle change?
When you are in charge, how do you motivate people?
Describe a time when you resolved a conflict?
How do you handle conflict?
Previous Employment
What is the hardest thing you ever did in your current job?
Why have you held so many jobs?
Do you consider yourself a loyal employee?
What did you like about your last job?
What did you dislike about your last job?
What was your favorite job?
What was your least favorite job?
What have you learned from previous jobs?
How long will you stay with our airline?
What would your coworkers say about you?
What would your previous supervisors say about you?
What were the people like at your last company?
What did you dislike about your last employer?
If you could change one thing about your last employer, what would it be?
Were you satisfied with your performance at your last job?
Was your previous employer satisfied with your performance?
Have you ever been fired?
If so, why were you fired?
Have you ever been asked to resign from another job?
What will your references say?
Can we check your references?
How many sick days did you take last year?
Is this typical?
Personality and Motivation
Do you consider yourself a success?
Were you ever under a great deal of pressure?
What kinds of decisions are most difficult for you?
Why has it taken you so long to find a job?
Why do you want to be a flight attendant?
What part of being a flight attendant interests you most?
What kind of contributions will you make to our airline?
Where else are you interviewing?
Have you applied to other airlines?
When are you available to start?
What are your outstanding qualities?
What interests you most about being a flight attendant?
What can you do for us that others can''''''''''''''''t?
Describe a difficult problem you''''''''''''''''ve dealt with.
How important is appearance?
What do you think will be the biggest challenge of being a flight attendant?
What is the best part of being a flight attendant?
Do you have any natural talent or skill, something that comes easy to you?
What do you like to do in your spare time?
How would you handle an abrasive Captain or coworker?
Have you ever been described as stubborn or hardheaded? By whom?
Do you ever freeze in social situations?
Have you ever worked with someone who talked too much? How did you handle it?
Are you skilled at sizing people up?
Have you ever been part of a problem?
Have you ever had to support the directives of higher management, even when you disagreed with it?
Have you ever lied?
Have you ever broken a law?
Have you ever stolen something?
Have you ever found a work policy or rule to be distasteful? How did you handle it?
Have you ever been tempted to break a work rule or policy? What did you do?
Why do you want to work for our airline?
What kind of experience do you have?
Are you willing to be based wherever the company sends you?
What would you like to be doing ten years from now?
Why should we hire you?
What are your qualifications?
What is your biggest accomplishment?
What are your career goals?
How does a flight attendant job fit into your career goals?
What personal characteristic best describes you.
Do you prefer to work alone or with others?
Do you consider yourself a team player?
Describe your team style.
Are you self motivated?
What motivates you?
Describe your relationship with peers.
What kind of people do you prefer to work with?
Describe your personality?
How do you handle criticism?
Were you ever unfairly criticized?
Skills
Do you read, write and/or speak a foreign language?
Are you willing to learn a foreign language?
Are you a leader or a follower?
What have you learned from your previous jobs?
What kind of employee are you?
What was your favorite subject in school?
What was your least favorite subject in school?
Tell us about your leadership skills.
What was your major success as a leader?
What was your major failure as a leader?
What do you think are the most important components of a practical leadership philosophy?
Whose leadership qualities have you most respected?
Have you incorporated his/her leadership qualities?
Have you ever had an unexpected leadership role? How did it work out?
What are your assets?
Whom do you most admire?
Other Questions
What bases does our airline have? What type of aircraft?
Who is the president of our company?
How long has our airline been in existence?
How do you feel about the airline industry?
How do you feel about being away from home frequently?
How do you feel about relocating?
How do you feel about unions?
What do you feel is the role of unions?
Why do you want to leave your previous employer?
Will we find anything on our background search that you''''''''''''''''d like to discuss now?
Is there anything you would like to discuss?
Do you have any questions?
下面介绍的15种常用语，请不断练习，直到可以脱口而出为止。
(1)您好，欢迎。Good morning (afternoon,evening) sir,welcome aboard.
(2)是，对。Yes, I see.
(3)请。Please.
(4)是，马上就去。Yes,I’m going away right now.
(5)很报歉(对不起)。I’m sorry.
(6)让你久等了。Thank you for waiting (sir)。
(7)是，马上给您拿来。I’ll get one for you in just a moment.
(8)打扰了(过意不去)。Excuse me.
(9)知道了(不知道)。Yes, I know (No, I don’t know).
(10)是您叫我吗?Did you call me?
(11)不清楚，马上查询。I’m not sure, I’ll check it.
(12)不客气。It’s my pleasure.
(13)谢谢。Thank you very much.
(14)托您的福。Thanks to you.
(15)祝您旅途愉快。I hope enjoy your flight
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